Terms And Conditions

Please find below my Shop Terms and Conditions.

Payment Policy

Payment is by PayPal. If you don’t have a PayPal account you can still checkout and pay through their system as a Guest using a debit/credit card.

If you need to spread your payments for original art work with a value of £100 or over, please let me know as I can offer a payment plan of three monthly installments. First payment must be made up front. Second payment will be invoiced a month thereafter, and the final payment a month after that. Not applicable to greeting cards, prints and colour studies. Contact me if you need to pay this way as I cannot currently do that through my shop. Thank you.

Delivery Policy

Items will be dispatched within 3-5 working days and as soon as payment has been received.

***Please email me at carriejsanderson@gmail.com if your order is to be shipped outside the UK as postage abroad will be different depending on each country***

Items will be packaged securely and appropriately to minimise damage during transport. Carrie Sanderson will not be held responsible for any damages during transport. Where possible, I will opt for insurance, signed for options and/or tracking of items to be delivered. Items will be sent either via Royal Mail or with a courier such as Parcelforce, depending on size and weight of order. Original paintings will be sent with Parcelforce.

FREE Local Pick-Up is available – if you live nearby you can choose this option if it suits you better. Please select it when making an online order.*

For information on delivery costs, please visit Delivery Information.

*In light of the pandemic, social distancing guidelines will be maintained when picking up your order and/or viewing a piece which will only be possible outside (and not inside). Any questions, please ask.

Refund Policy

Refunds and exchanges are possible and under my discretion as long as the items are returned in their original condition, there is no damage, and in terms of the greeting cards, prints and colour studies they have not been taken out of their sleeves. Customer is responsible for paying postage to return the items in question. Please insure and track the item(s).

Please state when returning whether you want a refund or an exchange. You have 30 days from date of purchase to contact me for a return. Please email me at carriejsanderson@gmail.com.

In terms of an exchange, if the new item you want costs more than the original item you purchased, you will need to pay for the difference.

Gift cards and sale items are non-refundable.

Once the item(s) has/have been received and inspected, you will receive an email it has been received, and whether it has been approved or rejected for a refund or exchange. You will receive the money by BACS or PayPal if it’s a refund; for an exchange you will receive an email once the new item has been dispatched.

Additional Information

All my work is protected by Copyright. Copyright of all of my images and art work remains with me, Carrie Sanderson. My images and art work are not available for resell nor are you permitted to reproducing them.

Privacy statement

Your privacy is very important to me. I will guard your details with my life. They will not be shared with anyone else.

These policies will be updated regularly. Any questions, please contact me.