Please find below my Shop Terms and Conditions.
Payment is by PayPal. If you don’t have a PayPal account you can still checkout and pay through their system as a Guest using a debit/credit card.
If you need to spread your payments for original art work, please let me know as I can offer a payment plan of three monthly installments. First payment must be made up front. Second payment will be invoiced a month thereafter, and the final payment a month after that. Not applicable to greeting cards and prints. Email me if you need to pay this way as I cannot currently do that through my shop. Thanks!
Items will be dispatched within 3-5 working days and as soon as payment has been received.
***Due to Brexit, Delivery is currently only available within the UK*** I hope this will change later this year.
Please allow up to 14 days for delivery in the EU, longer if outside the EU.
Customer is liable for any customs/import duty.
Items will be packaged securely and appropriately to minimise damage during transport. Carrie Sanderson, hereafter known as Seller, will not be held responsible for any damages during transport. Where possible, Seller will opt for insurance and tracking of items to be delivered. Items will be sent either via Royal Mail or with a courier, depending on size and weight of order.
FREE Delivery/Shipping in the UK.
(Please note delivery/shipping terms and rates are subject to change under Seller’s discretion.)
FREE Local Pick-Up is also available – if you live nearby you can choose this option if it suits you better. Please select it when making an online order.*
Alternatively, you can email me and let me know if there is a piece you’d like to come and view before purchasing. In certain circumstances, this may be possible.*
*In light of the pandemic, social distancing guidelines will be maintained when picking up your order and/or viewing a piece which will only be possible outside (and not inside). Any questions, please ask.
Refunds and exchanges are possible and under Seller’s discretion as long as the items are returned in their original condition, there is no damage, and in terms of the greeting cards and prints they have not been taken out of their plastic sleeves. Customer is responsible for paying postage to return the items in question. Please insure and track the item(s).
Please state when returning whether you want a refund or an exchange.
In terms of an exchange, if the new item you want costs more than the original item you purchased, you will need to pay for the difference.
All my work is protected by Copyright. Copyright of all of my images and art work remains with me, Carrie Sanderson. My images and art work are not available for resell nor are you permitted to reproducing them.
Your privacy is very important to me. I will guard your details with my life. They will not be shared with anyone else.
These policies will be updated regularly. Any questions, please feel free to contact me.