Terms And Conditions

Please find below my Shop Terms and Conditions.

Payment Policy

Payment is by PayPal. If you don’t have a PayPal account you can still checkout and pay through their system as a Guest using a debit/credit card.

I now offer Pay in 3 through PayPal (you will need a PayPal account for this). Pay in 3 means you can pay for any of my paintings valued £30 and over in three monthly interest-free installments. For more information, please visit PayPal here.

Delivery Policy

Free UK Delivery if you spend £10 or more. For orders under £10, the delivery cost to a UK address is £2.00.

For orders £10 and over the Free UK Shipping option will be pre-selected – please check this before proceeding just in case you need to select it manually.

Items will be dispatched within 3-5 working days and as soon as payment has been received.

Delivery outside the UK is available and will incur a shipping fee but it cannot currently be organised through my Shop.

Please email me at carriejsanderson@gmail.com if your order is to be shipped outside the UK.

I will put the item(s) on reserve for you while I obtain a shipping quote for your order. Please note you may need to pay for import duty as well – I will not be held responsible for these additional charges, it is up to the customer to pay for this.

Items will be packaged securely and appropriately to minimise damage during transport. Carrie Sanderson Artist will not be held responsible for any damages during transport. Where possible, I will opt for insurance, signed for options and/or tracking of items to be delivered. Items will be sent either via Royal Mail or with a courier such as Parcelforce, depending on size and weight of order.

Refund Policy

Refunds and exchanges are possible and under my discretion as long as the items are returned in their original condition, there is no damage, and in terms of the greeting cards, prints and colour studies they have not been taken out of their sleeves. Customer is responsible for paying postage to return the items in question. Please insure and track the item(s).

Please state when returning whether you want a refund or an exchange. You have 30 days from date of purchase to contact me for a return. Please email me at carriejsanderson@gmail.com.

In terms of an exchange, if the new item you want costs more than the original item you purchased, you will need to pay for the difference.

Gift cards and sale items are non-refundable.

Once the item(s) has/have been received and inspected, you will receive an email it has been received, and whether it has been approved or rejected for a refund or exchange. You will receive the money by BACS or PayPal if it’s a refund; for an exchange you will receive an email to pay any difference and/or once the new item has been dispatched.

Additional Information

All my work is protected by Copyright. Copyright of all of my images and art work remains with me, Carrie Sanderson. My images and art work are not available for resell nor are you permitted to reproducing them.

Privacy statement

Your privacy is very important to me. I will guard your details with my life. They will not be shared with anyone else.

These policies will be updated regularly. Any questions, please contact me.